We're still here after go-live.
Customer support and help desk for Velocita Docs document management and workflow systems. Existing Velocita Docs customers can submit a ticket, call, or email. You'll reach the same team that built your system, not a call center.
Submit a Ticket
The fastest way to get help. Describe the issue, attach a screenshot, and we'll track it to resolution.
Open the ticket formCall Us
For anything urgent or if you'd rather talk it through, call during business hours and ask for support.
412-654-4303Email Us
Send questions, feature requests, or anything that isn't time-sensitive. Include your organization name so we can find your account.
info@velocitadocs.comSubmit a Support Ticket
Tell us what's happening and we'll get back to you with a ticket number and next steps.
[YOUR_SUPPORT_FORM_SHORTCODE_HERE]What to Include
This page is for existing Velocita Docs clients. If you're exploring a new system, head to our contact page and we'll set up a conversation.
Quick answers before you open a ticket.
I can't log in. What should I do?
Try the password reset link on your login screen first. If you use single sign-on through your organization, check with your IT contact that your account is active. If neither works, submit a ticket marked High and we'll get you back in.
How do I add a new user?
Velocita Docs is priced by document volume, not by seat, so adding users never adds cost. Your system administrator can add users directly, or submit a ticket with the person's name, email, and the access they need and we'll set them up.
Can I request a change to a workflow or form?
Yes. Submit a ticket with Priority set to Low and describe what you'd like changed and why. Small adjustments are usually handled quickly; larger changes get scoped with you first.
What counts as urgent?
The system is unavailable, multiple users are affected, or a statutory deadline is at risk. For anything urgent, call 412-654-4303 in addition to submitting a ticket so we can respond immediately.
Do you offer training for new staff?
Yes. Training is part of the ongoing relationship, not a one-time event at go-live. Submit a ticket or email us to schedule a session for new hires or a refresher for your team.